At Z.H.777, we value your satisfaction and aim to provide exceptional online crafting experiences. Our refund policy is crafted to ensure clarity and fairness:

1. Non-Refundable Services
   Once live workshops, coaching sessions, or digital tutorials are accessed, they are considered non-refundable due to their customized and time-sensitive nature.
2. Refund Requests for Custom Products
   Refunds for custom-made items are only applicable in the event of a defect or significant issue. These requests must be made within 7 days of receiving the product, with photographic evidence.
3. Workshop Cancellation Policy
   Refunds for workshop bookings are available if cancellation is requested at least 48 hours before the scheduled start. Alternatively, participants may reschedule for a future session.
4. Exceptional Cases
   For issues not covered above, we encourage customers to reach out to our support team, who will assess the situation on a case-by-case basis.
5. Customer Support
   Our team is dedicated to addressing your concerns promptly and ensuring a positive experience with Z.H.777.